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1.6

Upon attempting to contact Discovery Benefits several times via phone or email, I'm either hung up on before reaching a person, or completely ignored. This organization has my flexible spending account money for 2017 and their debit card doesn't even work.

At this point, they're holding my money hostage and refusing to acknowledge that I exist. Deplorable acts from an establishment that organizations trust to invest their money in. After reading the others reviews about Discovery Benefits, I'm baffled why my company chose them to be our investment advisors. A simple call by a customer service agent could've avoided this entire fiasco.

Now I'm left paying out of pocket for my medical expenses while my flexible spending account sits there with money in it.

Only, it's untouchable. Frustrating.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Organization to contact me and work out rules, regulations, charges, and a debit card that actually works. .

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