Had a Dependent Care Account that always allowed until the end of the calendar year to submit claims. Left my job in August, and neither my employer nor Discovery Benefits notified me that I only had 90 days after that to submit claims. What business does not notify an...Read more
I got my cobra packet after the payment due date. I got online to make a payment to avoid a lapse in coverage. Online payments charge a $20 convenience fee... and you can only pay one month at a time. Double payments are not accepted. If you send a money order it will...Read more
I tried using my card to pay clinic and ambulance bills that are overdue from 2017. It denied my card so I called on 11/10 and sat on hold for 45minutes. I then left my number for a call back, but work today from 6-2:30. The system says my card is invalid, yet open...Read more
Discovery Benefits - They deny almost everything
This FSA account is more of a burden than a time and money saver. Every copay I use this card for requires a detailed receipt and half the time the receipt is denied because it's not detailed enough. Suggesting to my employer to drop this company for next open enrollment.
Discovery Benefits - Ripoff & unhelpful
Called on several occasions. Staff was unhelpful and not willing to help explain the problem or find resolution. They said I needed receipts, once submitted, they said there is no documentation I can provide to fix my problem and I will need to reimburse them or they will get it payroll deduct through my employer
Discovery Benefits - Class action law suit forming
this is the 2nd time in a week discovery benefits hae denied my prescription while im.in line at the pharmacy!!!!! MIMD YOU, THIS IS MY MONEY YOU'RE HOLDING RANSOM!!! I AM OM MY WAY OIT OF TOWN AND NOW WILL HAVE TO GO WITHOUT MY RX BECAUSE YOU WANT PROOF OF A DENTIST EXPENSE 4 MONTHS AGO?????... CLASS ACTION MEAN ANYTHING TO YOU ?????
Discovery Benefits Debit Card Review
Horrible customer service...policy and procedure make no sense ...i hate dealing with this company!!
On August 25, 2017, I completed the paperwork and sent a check to pay for my Cobra insurance. Discovery Benefits cashed the check and proceeded to add coverages for my entire family, which I did not want. I notified them of their error by e-mail and phone on September...Read more
This company stole almost $3,000 of the benefits I put in my healthcare account and then when I asked why my card wasn't working so I could access my funds, they told me - too bad, too late, you should have read the fine print. Now I do not have that money to get...Read more
- Green color on the web page
I didn't like
- For the company to take advantage of me and keep my money
As with several others here, Discovery took my premium but failed to contact the carrier. I actually did a 3-way call with the carrier and Discovery because I too was told that they would do an expedited notification, which apparently never went to the Cigna. Discovery...Read more
Discovery Benefits assigned as my COBRA admin in April 2017. I have diligently paid fees to continue coverage with healthcare and dental provider. Then, off to pick up prescriptions August 29 - pharmacy says No Coverage! Then received 2 bills that also say No Coverage....Read more
Just like others on here, DB takes our monthly payment for insurance but does not send it to insurance companies for coverage. You go to dr, dentist, pharmacy or optometrist and are told your insurance has been cancelled. It's a monthly struggle. Finally got DB to send...Read more
The same tale of woe everyone else has. I had COBRA through Discovery Benefits starting May 15, paying premiums each month to make me paid up through August 31. DB sent payment to the dental insurance company only through May 31, and no other payments since then. Went...Read more
I didn't like
- Takes your money for services and doesnt deliver
- Promising one thing and not delivering it at all
In late feb. I left my company and they sent me to discovery benefits so I can continue to have coverage through cobra. Automatic payments were set up and everything seemed fine. Then, today on june 2nd, I went to go get my medication perscription filled and found that...Read more
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