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1.0

This company is impossible to deal with. They're always denying claims.

Every time I call, they're experiencing high call volumes. I just waited on the line 15 minutes to get a smart answer from this sassy girl on the phone. They never reply to my emails. And then they freeze my FSA card because they deny claims I've filed receipts for.

I had another company that my employer previously used 2 years ago and they were great. Never a problem. Only once did I have to do paperwork to substantiate a claim. It's MY MONEY.

Why is it a problem? And how can they freeze my account for their lack of work?

Reason of review: Poor customer service.

Location: Rayne, Louisiana

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