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My benefits card has been declined for use for almost a year due to what Discovery Benefits states is because they need a copy of my EOB from my dentist. I have sent it to them 3 times, YES 3 times.

twice to the North Dakota address and once to the fax number they provided. Continued calls and online chats with them and they are just rude, disrespectful and demeaning.

They think they can hold my money until the FSA period expires then keep money as if I forfeited it.

ABSOLUTELY wrong, filing a complaint with the IRS, and the State of California. Let me say this again, I have been dealing with this for one receipt for almost a year, dentist services were performed early 2017.

Product or Service Mentioned: Discovery Benefits Customer Care.

Reason of review: Problems with payment.

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Anonymous
#1521995

Same here! Endless documentation and god forbid you don't get the one notice they send to you requesting documentation.

They lock you out of using your card. Kiss your money goodbye with this company.

Anonymous
#1505124

Same with me they deny a claim even my doctor signs and reason why on there medical necessity form.

Anonymous
#1477904

They are doing EXACTLY the same thing to me.

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