Not resolved

As with several others here, Discovery took my premium but failed to contact the carrier. I actually did a 3-way call with the carrier and Discovery because I too was told that they would do an expedited notification, which apparently never went to the Cigna.

Discovery representative's initial statement was that I had not paid a premium. Once I her know I had credit card charges that contradicted the statement, she was able to see it???? The Discovery representative then stated I needed to exit the call so they could get it rectified between Cigna and Discovery.

Later, the Cigna representative was kind enough to call back and let me know that nothing was resolved. Cigna representative also commented that she had never seen anything like this from other administrators.

Product or Service Mentioned: Discovery Benefits Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1900.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Sep 06, 2017.
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