Product: Discovery Benefits Flexible Spending Account Clear all filters (0 of 12 reviews match)
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Always.. always.. always disputing payments made from my FSA account and even locking me out from using the prepaid debit card (My own money) at times. When I would try to resolve, what seemed to be endless issues, they were incompetent when explaining how to remedy...
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Anonymous
Cheeby

Total time waster indeed. And the web site or app are impossible to log in to

1.1
Product
Discovery Benefits Flexible Spending Account
I didn't like
  • Everything about it
#1307856
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Discovery Benefits hides behind “IRS standards”to keep from repaying the funds that you legitimately used for health care benefits. Had I had a Discovery Benefits debit card the day of my surgery, I would in my personnel debit account. I have heard every excuse/lie...
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1.0
Product
Discovery Benefits Flexible Spending Account
I didn't like
  • Still have outstanding bills that money was set aside for
  • Inflexibility
#1246294
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I have no idea what happened to this company in a past life but it's not fair to punish the rest of us now. Literally EVERY expense I have used my FSA benefits for has been denied because they want an itemized receipt for it. Here's a hint to them. If the charge goes...
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Anonymous
Anonymous

Same experience here. What a scam!

1.0
Product
Discovery Benefits Flexible Spending Account
#1232070
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Upon attempting to contact Discovery Benefits several times via phone or email, I'm either hung up on before reaching a person, or completely ignored. This organization has my flexible spending account money for 2017 and their debit card doesn't even work. At this...
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1.6
Product
Discovery Benefits Flexible Spending Account
#1168311
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Discovery Benefits - Goal of DB seems to be to Keep your Funds!

Discovery Benefits routinely denies allowed claims requiring you to petition them for correction of their errors. Their online account service (with security questions) regularly fails, locking you out and requiring you to e-mail or call them for assistance. Overall it seems crystal clear that the goal of this organization is to KEEP your flexible and HSA account funds at the end of a given tax year for themselves. There are reasons that their ratings are so low with so many reports to the Better Business bureau!! {{Redacted}}
Product
Discovery Benefits Flexible Spending Account
#1166010
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I tried using my card to pay clinic and ambulance bills that are overdue from 2017.It denied my card so I called on 11/10 and sat on hold for 45minutes. I then left my number for a call back, but work today from 6-2:30. The system says my card is invalid, yet open...
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1.8
Product
Discovery Benefits Flexible Spending Account
I didn't like
  • Card classified as invalid as i met my deductible
  • For the company to take advantage of me and keep my money
  • Being unable to acces my money
#1130386
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Now I do not have that money to get the medical care I require. Don't you hate those companies that hide their scandalous, money making BS in the fine print? DO NOT DO BUSINESS WITH THIS COMPANY !! Since I must reach the minimum 100 word limit in order to submit, let me just say DISCOVERY BENEFITS...
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1.3
Product
Discovery Benefits Flexible Spending Account
I liked
  • Green color on the web page
I didn't like
  • For the company to take advantage of me and keep my money
#1097860
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Their website is outdated and their customer service is not helpful at all.It seems like 2 people work at this company or something. I got locked out of my account and every company has a password and user name recover system. NOT this company. You have to call and...
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Anonymous
Anonymous

Worst company in the world. They are chosen over anybody else due to their low cost to employers at the cost of worst services! The customer service rep who takes your call wi...

Anonymous
Anon

I have been trying to cancel my cobra account. They will not do this for me over the phone - it must be done via email, but I email the termination form and they do NOT proce...

Product
Discovery Benefits Flexible Spending Account
#951551
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I had a claim that the service date was from last year. I just received the bill because of insurance denials, etc. I am now responsible for the balance of $349. NO problem because I have my flex spending balance of over $700 to cover it. NO! It is being denied...
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Anonymous
Anonymous

The date of service is a Federal regulation, not something the company decides. If you have issues, talk to your local congressman.

Anonymous
Anonymous

Let's start off with the bad news first. The bad news is that you can't pay for services rendered in prior years with this years FSA dollars. That's just how FSAs work. These ...

1.3
Product
Discovery Benefits Flexible Spending Account
#935390
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I have a Flexible Spending Account with these charlatans.I give them over $2K a year to use to pay for medical expenses and a debit card to use to access the funds. 50% of the time I try to use it they decline. When I ask why, they say they have put a hold on the...
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Anonymous
Anonymous

Hi, I'd like to address one of your concerns.You asked who regulates this industry.It's called the IRS.You know, those people who take anywhere from 22-40% of your paycheck. S...

1.1
Product
Discovery Benefits Flexible Spending Account
I didn't like
  • Rude customer service who kept interrupting me
#850135
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