Discovery Benefits hides behind “IRS standards”to keep from repaying the funds that you legitimately used for health care benefits. Had I had a Discovery Benefits debit card the day of my surgery, I would in my personnel debit account.
I have heard every excuse/lie Imaginable as to who owed me my money back, and none involved Discovery Benefits. You would have thought I was asking the lady to open her personal checkbook and write meAND, IT IS MY MONEY!
I provided my receipt, an itemized account to include my payment, and a photo copy of the EOB. Discovery conveniently moved the EOB to the wrong expenditure and then deleted the most important piece of information.
Product or Service Mentioned: Discovery Benefits Flexible Spending Account.
Reason of review: Poor customer service.
Monetary Loss: $1300.
Preferred solution: Full refund.
I didn't like: Inflexibility, Still have outstanding bills that money was set aside for.