Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Discovery Benefits hides behind “IRS standards”to keep from repaying the funds that you legitimately used for health care benefits. Had I had a Discovery Benefits debit card the day of my surgery, I would in my personnel debit account.

I have heard every excuse/lie Imaginable as to who owed me my money back, and none involved Discovery Benefits. You would have thought I was asking the lady to open her personal checkbook and write meAND, IT IS MY MONEY!

I provided my receipt, an itemized account to include my payment, and a photo copy of the EOB. Discovery conveniently moved the EOB to the wrong expenditure and then deleted the most important piece of information.

Product or Service Mentioned: Discovery Benefits Flexible Spending Account.

Reason of review: Poor customer service.

Monetary Loss: $1300.

Preferred solution: Full refund.

I didn't like: Inflexibility, Still have outstanding bills that money was set aside for.

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