Discovery Benefits
Reviews and Complaints
A scam and will steal your money
Fraud
Just to be clear this issue has occurred 3 times in the year and 1/2 I have dealt with Mercer Same thing happened to me in January of this year except it was with the prescription side of my health insurance. I need quite expensive anti rejection drugs due to an organ transplant,and again all that was needed was a verbal ok to the prescription co., and again I was told that that couldn't be done. I explained how important these drugs were and was told "m,aybe you can borrow the money" I spoke to a supervisor this morning,3/12/2019 and was told the same line of *** "we have given this our highest priority to figure out what is happening but we cannot make outbound calls and until we figure out why the file isn't updating properly there is nothing we can do Isn't the definition of stupidity doing the same thing over and over again expecting different results?
- Everything about it
- Everything about the company
Preferred solution: Deliver product or service ordered
FSA Repayment due to Lost Reciepts
I used my FSA card to pay for my sons braces the day he had them put on, and for surgery the day he had surgery. I sent all requested paperwork so I could have access to my FSA.
We have had a acouple of different FSA companies and this one is by far the worst. Today we got hit with a $1700 bill for repayment of my son’s braces and surgery, which allegedly aren’t eligible to be covered. Then I was told they never received the proper documents and that since it’s from last year, there is nothing that we can do about it. I was also told that all the information is in my message center, which has not a single correspondence.
Every receipt I sent over is gone and every message back and forth is gone. Their word against mine.
$3400 it has now cost for my sons braces
and surgery. The only response they have for me is that they are regulated by the IRS and found these claims to be unjustified.
Just a terrible company to do business with doesn't care about their customers at all.
Resolved: Dental claims
I called my dentist office and got the statement for the whole year. Also got all the documentation and they said it was fixed and to check back which i did and it was corrected.
Please take anything of this complaint off this site. Didn't know I was complaining to a pissed off site just a complaint to the company itself.
Making work for their customers.
Vision and Dental Benefits cancellation
- Filing a complaint with the state attorney general
- Malicious corruption
Preferred solution: Full refund
Power-hungry pickiness in FSA documentation
- Filing a complaint with the state attorney general
- Over-pickiness on documentation for fsa
Preferred solution: My $42 claim to not be denied
Thieves
Wait forever phone call
- I never be able to receive a single mail from them
Not truthful
*** them
Need documentation
Preferred solution: Deliver product or service ordered
POOR SIGN IN EXPERIENCE
73 minutes to speak with a Customer Service Rep???
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Same thing as others, super picky over every single expense, horrible service. They want backup after backup even for expenses paid directly to the hospital or medical center, then they freeze your account with YOUR money.
Its like they are running a scam to steal your money, saying its all about IRS baloney.
I have had FSA accounts before, and these people are by far, and I mean by far the absolute worst to deal with I have encountered. They do their best to make using the account such a painful experience, you just want give up on it.