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This company stole almost $3,000 of the benefits I put in my healthcare account and then when I asked why my card wasn't working so I could access my funds, they told me - too bad, too late, you should have read the fine print. Now I do not have that money to get...
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1.3
I liked
  • Green color on the web page
I didn't like
  • For the company to take advantage of me and keep my money
#1097860
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As with several others here, Discovery took my premium but failed to contact the carrier. I actually did a 3-way call with the carrier and Discovery because I too was told that they would do an expedited notification, which apparently never went to the Cigna. Discovery...
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#1097355
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Discovery Benefits assigned as my COBRA admin in April 2017. I have diligently paid fees to continue coverage with healthcare and dental provider. Then, off to pick up prescriptions August 29 - pharmacy says No Coverage! Then received 2 bills that also say No Coverage....
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1.0
I didn't like
  • Being told lies
#1097025
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Discovery Benefits - Ripoff & unhelpful

Discovery Benefits
#1113695
1.0
Details
Called on several occasions. Staff was unhelpful and not willing to help explain the problem or find resolution. They said I needed receipts, once submitted, they said there is no documentation I can provide to fix my problem and I will need to reimburse them or they will get it payroll deduct through my employer
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Diversity of Products or Services
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Product or Service Quality
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Staff
Value for money
Website

Discovery Benefits - Class action law suit forming

Discovery Benefits
#1074028
1.0
Details
this is the 2nd time in a week discovery benefits hae denied my prescription while im.in line at the pharmacy!!!!! MIMD YOU, THIS IS MY MONEY YOU'RE HOLDING RANSOM!!! I AM OM MY WAY OIT OF TOWN AND NOW WILL HAVE TO GO WITHOUT MY RX BECAUSE YOU WANT PROOF OF A DENTIST EXPENSE 4 MONTHS AGO?????... CLASS ACTION MEAN ANYTHING TO YOU ?????
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Product or Service Quality
Reliability
Staff
Value for money
Website

Discovery Benefits Debit Card Review

Discovery Benefits
#760972
1.0
Details
Horrible customer service...policy and procedure make no sense ...i hate dealing with this company!!
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Just like others on here, DB takes our monthly payment for insurance but does not send it to insurance companies for coverage. You go to dr, dentist, pharmacy or optometrist and are told your insurance has been cancelled. It's a monthly struggle. Finally got DB to send...
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1.0
#1085898
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The same tale of woe everyone else has. I had COBRA through Discovery Benefits starting May 15, paying premiums each month to make me paid up through August 31. DB sent payment to the dental insurance company only through May 31, and no other payments since then. Went...
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1.0
I didn't like
  • Promising one thing and not delivering it at all
  • Takes your money for services and doesnt deliver
#1085618
Reply to reviews
In late feb. I left my company and they sent me to discovery benefits so I can continue to have coverage through cobra. Automatic payments were set up and everything seemed fine. Then, today on june 2nd, I went to go get my medication perscription filled and found that...
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1.0
#1069045
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Every year I go to my EYE doctor, and every year they have a problem with the bill they give me. They think I am out buying groceries there or something! I had my doctor rewrite the bill twice before they reluctantly accepted it! This year, I don't have the time to...
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Anonymous
Cheated Customer

I want to know to how to file a class action law suit against cheating discovery benefit. They deny all the claims despite of submitting the receipt and proof of service. Sout...

1.0
I didn't like
  • Try to upset you into hanging up
#1026426
Reply to reviews
This is the worse COBRA admin company ever. They were our company's COBRA admin, not my choice, but the CFO liked them for whatever reasons. Discovery Benefits (DB) seldom send out the COBRA notification within the 45 day period required by law and if they did, its...
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#1023803
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In the summer of 2016 the dental coverage (under COBRA) I had been paying for through Discovery Benefits (DB) was stated to my DDS as "no coverage" when the claim was filed. Multiple calls to Discovery Benefits and to Met Life (ML) took me in a circle with each blaming...
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1.0
I didn't like
  • Takes your money for services and doesnt deliver
  • Inflexibility
  • Promising one thing and not delivering it at all
#1017873
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Contact Discovery Benefits

Mailing Address:
Discovery Benefits
4321 20th Ave SW Fargo
North Dakota 58103
United States
Phone:
(866) 451-3399
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Discovery Benefits Products and Services

On the phone waiting for over 30 minutes. New to Cobra and needed to insure insurance is current. Sent application by mail over a week ago. I was unable to logon on with info supplied by my company. User ID provided did not work . I sent it certified mail and was it...
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#1007513
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