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They kept on denying my claims while my money is stuck with them. I signed up for FSA, thinking it will ease payments for doctor's visits and pharmacy purchases. Now, I need to pay my additional mammo procedure and I got denied. I will definetly not sign up for this & will just save my hard earned money next year........ And they're not sending me notices in the mail and I'll just find out I get denied when I need to pay at the reception area.... Read more

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I just discovered my COBRA coverage was terminated -- I only found out when I was looking for a new doc and my insurer's website said no go. Logged into discovery and sure enough there was a "communication" (never sent by email and has not shown up in the mail) indicating termination. This comes two weeks after a truly horrifying effort (6/17) to get them paid and caught up on the last day of a previous grace period. They don't take payment by... Read more

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The absolute worst!! My money and the basically stole over 400 dollars in 2015. Gave me a list of things that were approved to spend down so I wouldn't lose the funds I paid. Each time I tried to purchase card was denied. When I asked where my funds went, they had No answers that made sense. Refuses to let me speak to a supervisor. Today I get an email stating my card was put on hold for a 10 dollar receipt they claim they never received. I am... Read more

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I've had to call them about 8 times and still no resolution. They keep telling me my claim is fine and then they keep denying it. Customer service reps not willing to help and was also denied to talk to a supervisor. Rep was unwilling to go back through the claim to locate my documents. To lazy and rude talking to me like I didn't know what I was talking about when the previous reps had exactly what I told Chelsea to look for. Training seems to... Read more

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I have a Flexible Spending Account with these charlatans. I give them over $2K a year to use to pay for medical expenses and a debit card to use to access the funds. 50% of the time I try to use it they decline. When I ask why, they say they have put a hold on the account because they are awaiting documentation on a claim. Since I only use this at doctors, dentists and pharmacies, this is a sham When I call the refer me to the web site, but... Read more

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I had, or was supposed to have, Cobra coverage through Discovery Benefits. I kept trying to verify my coverage but I kept getting the same answer, "check back in 2 days!" After several times getting the same answer, I requested to speak to the supervisor to resolve my concerns, and the female supervisor that I spoke with was blatantly higher than a kite and couldn't even carry on a conversation. She said she needed to call me back, but to this... Read more

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Hands down the worst people to deal with regarding coverage. All working in the call center have the personality of gnats. I have paid for 2 months worth of Aetna insurance, but still have no active member ID or coverage. I asked for a refund from Discovery Benefits, but they "can't." I am to the point I am a self pay patient at my doctora office because of Discovery Benefits lazy, useless attitudes. "We are doing all we can" and "call us back... Read more

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This company is impossible to deal with. They're always denying claims. Every time I call, they're experiencing high call volumes. I just waited on the line 15 minutes to get a smart answer from this sassy girl on the phone. They never reply to my emails. And then they freeze my FSA card because they deny claims I've filed receipts for. I had another company that my employer previously used 2 years ago and they were great. Never a problem. Only... Read more

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Became eligible for COBRA July 2015 and have paid in excess of $1000 a month since then to Discovery Benefits. Coverage with blue cross/shield has never been activated. I have foregone medical care and spent countless hours on the phone with Discovery Benefits who can't tell me where my money went. Makes me wonder if someone is embezzling. A complaint to the Attorney General in North Dakota might be next. Read more

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I have an FSA account with Discovery Benefits and they have Progressively started to Deny reimbursable expenses such as Doctors Visits to Orthodontists and Dermatologists asking for a detailed explanation of Services rendered. They were fine the 1st year completing and paying my claims within 48 hours. This is my money that is deducted from my Pay check weekly, not there's and they get to keep anything that they do not reimburse me for, do you... Read more

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