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I have an FSA account with Discovery Benefits and they have Progressively started to Deny reimbursable expenses such as Doctors Visits to Orthodontists and Dermatologists asking for a detailed explanation of Services rendered. They were fine the 1st year completing and paying my claims within 48 hours. This is my money that is deducted from my Pay check weekly, not there's and they get to keep... Read more

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Horrible customer service...policy and procedure make no sense ...i hate dealing with this company!! Add comment

I have been paying COBRA to this TPA and this month my check did not arrive. Now, this is the only bill I mail and the post office lost the check apparently. They give a 340 day grace period, but apparently unknown to me I have been behind 30 days the whole time. This in spite of using their payment coupons. Note they charge $30 for the privileged of paying on line. Received letter, COBRA... Read more

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Left employer Feb 9. Signed up for COBRA in March - made payment for Feb / March. Called to refill prescriptions and basically told no coverage on file. Made next payment on April 8th. Called Optum Rx for prescription refill and told they were showing coverage. Called Discovery Benefits COBRA coverage at (866) 451-3399, but they weren't open on the weekend. Used voice response system to... Read more

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I Have had to deal with Discovery Benefits for over 17 months and they have been uncooperative rude evasive and have violated federal and state law regarding COBRA benefits. I Have terminal brain cancer and Discovery illegally billed and collected life insurance premiums and threatened to cut all COBRA benefits if they were not paid. No refund has been received. No written explaination or apology... Read more

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My husband had put in claims for his medical equipment. Discovery Benefits (FSA) paid these claims (there was insurance errors so several claims were sent in at once.) However one claim had been from the previous year. Discovery did not know and paid it (we did not know this and had no notification of this.) Now Discovery has frozen our FSA card due to their error until we pay them close to... Read more

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Please do not waste your time and money in Discovery benefits Flexible Spending Account. I had spent 10000$ in 2013 and they did not accept a single claim for health care expense and dependent care expense. It is waste.Please do not waste your time and money in Discovery benefits Flexible Spending Account. I had spent 10000$ in 2013 and they did not accept a single claim for health care expense... Read more

Was this review helpful? 3 4

I invested $75.00 per paycheck for a flexible spend account to use for future dental visits, eye contacts, glasses, etc. I contributed $750.00 to the plan and upon employment termination was told I could not use these funds post my last day of employment (but my benefits were still valid) and could not recoup my monies? Why have a flexible spend account? It makes no sense and no one at Discovery... Read more

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